Delivered
but missing packages:
You
will be emailed with a tracking number for
packages shipped via UPS, and Fed-Ex.
This is emailed to you so you can track
your package and know when it will be
arriving. Please make sure someone is
there to sign for it or leave a note for
UPS to deliver to a neighbor's house.
Signatures
are required on packages with a value over
$100 to prevent your package from being
stolen. We are not responsible for
packages which are stolen after they have
been delivered to you. If this
should happen, you need to contact us
immediately so an investigation can be
started by the carrier.
Damaged
or opened packages:
If
there is any shortage or damage to your
order, please have the delivery person
make note of the problem and save the
original container.
It is very
important to
make sure that the delivery person notes
any problems with the packaging on their
official delivery record.
Notify us immediately and we will correct
any problems.
Orders
filled incorrectly:
If for some reason you find that your
order was filled incorrectly, please call
or email us immediately and we’ll do
everything we can to correct it.
Customer's
e-mail addresses:
We
do not sell or trade e-mail addresses with
other companies or individuals. We
use your e-mail address to send you
confirmation notices regarding your order
and occasionally send out discount coupons
or notices of sales.
Return Policy:
New, unused (or unwanted) products and
materials may be returned within fifteen
(15) days for credit or exchange, provided
that:
a) Prior approval is
obtained from Luckicup (Via email or
telephone)
b) Products are still in
their original box and packing
c) Products have not been
used (are in new condition)
d) Products have been
returned at buyers expense (Shipping
charges can not be reimbursed)
e) Credit for
returned product in the amount of $10.00
or less is refunded as a store
credit/coupon
Defective
products may be returned with prior
approval for exchange or credit. All
claims for defective product must be made
within 15 days of receipt of the order
Please
Note:
A 15% restocking fee will be applied to
all returned, non-defective merchandise.
How to return
merchandise:
1. Repack the
items so that they do not move or bang
against one another in the package. We can
not accept merchandise back that has not
been repackaged properly.
2. Include your name,
address, email address
and phone number.
3. Return to:
Luckicup
Company
5557 Auburn Blvd.
Sacramento, Ca 95841
4. Be sure to keep your receipt in case
the shipper loses your package.
5. All
returned
goods must be inspected prior to the
issuance of credit
or exchange.
Please call (800)LUCKICUP or email
us with any further questions or concerns.
Please
Note: Luckicup is
not responsible for any duties or customs
charges you may incur to get your package
into your country.
Cancellation
Policy:
Orders cancelled within
24 hours from time of submission can be
refunded in full at the customer's
request. Canceling an order after 24
hours will have a $1.50 fee deducted for
processing charges.
Please note:
Orders can not be cancelled after the
order has been shipped. After an
order is shipped it would be considered a
return and a
15% restocking fee will be applied to all
returned, non-defective merchandise.